Viking Professional Repair
Location: 1700 Spectrum Dr, Lawrenceville, GA 30043
Effective Date: June 6, 2026
Last Updated: June 6, 2026
By accessing or using this website, web page, client portal, mobile application, or any related content, functionality, services, emails, text messages, posts, or other electronic communications (collectively, the “Site”), or by requesting or receiving services from Viking Professional Repair (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms and Conditions of Use (“Terms”), our Privacy Policy, and all applicable laws and regulations.
If you do not agree to these Terms, you must not access or use the Site or services.
The Site and all contents, features, and functionality, including information, software, text, images, video, audio, and design, are owned by Viking Professional Repair, its licensors, or content providers and are protected by U.S. and international intellectual property laws.
We reserve the right to withdraw or amend the Site or any services without notice. We are not liable if any part of the Site is unavailable.
Permission to use the Site is granted as a limited, non-exclusive, non-transferable license. This license automatically terminates if you violate these Terms and may be terminated by Viking Professional Repair at any time. You may not:
“Content” includes text, images, video, audio, comments, reviews, testimonials, or feedback you submit.
By posting Content publicly or providing it to us in any form (including through review platforms, social media tags, or direct messages), you grant Viking Professional Repair a worldwide, perpetual, irrevocable, royalty-free, sublicensable, transferable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such Content in any media now known or later developed.
Content must not infringe third-party rights, contain confidential information of others, or violate laws. We may remove Content at any time without notice.
By requesting services, you confirm you are the owner of the appliance and property, or are authorized to act on the owner’s behalf, and you grant our technicians access to the service area. Appointment times are estimates and may change due to operational conditions, traffic, parts availability, or prior job complexity.
We make commercially reasonable efforts to arrive within the scheduled window but do not guarantee arrival at a specific time.
A diagnostic fee, trip fee, or service call fee may apply to each appointment and is payable whether or not you choose to proceed with the recommended repair. Current fee amounts will be disclosed at the time of scheduling.
If you authorize repair work after diagnosis, the diagnostic fee may be applied toward the total repair cost at our discretion.
Before performing repair work beyond diagnosis, our technician will provide an estimate of parts and labor. By authorizing the work (verbally, in writing, electronically, or by signing a work order), you agree to pay the quoted amount. Final pricing may vary if:
You will be notified of any material change before additional charges are incurred. Pricing is exclusive of applicable taxes.
Payment is due in full at the time of service unless otherwise agreed in writing. We accept the payment methods disclosed at the time of service. Non-payment may result in:
Returned payments may be subject to a returned-payment fee, and unpaid balances may accrue interest at the maximum rate allowed by Georgia law.
Unless otherwise specified, we use new, OEM (original equipment manufacturer), or OEM-equivalent parts. Used, refurbished, or customer-supplied parts may be installed only at the customer’s request and are not covered by our workmanship warranty.
Removed defective parts become the property of Viking Professional Repair unless you request their return at the time of service.
By providing your phone number and contact information to Viking Professional Repair, you expressly consent and agree that Viking Professional Repair may contact you at the phone number(s) and email address(es) you provide using:
Purposes of communications include, but are not limited to:
Disclosures (TCPA / E-SIGN Act):
Opt-out and help:
Even after opting out of marketing messages, you may continue to receive transactional and service-related messages necessary to complete or follow up on a service you requested. Your consent is documented electronically and retained in accordance with the Electronic Signatures in Global and National Commerce Act (E-SIGN).
Telephone calls to or from Viking Professional Repair may be monitored or recorded for quality assurance, training, dispute resolution, and compliance purposes. By continuing the call after this disclosure (provided verbally or in writing), you consent to such recording. Georgia is a one-party consent state under O.C.G.A. § 16-11-62.
11.1 Documentation
By requesting or receiving services from Viking Professional Repair, you acknowledge and agree that our technicians, employees, and authorized representatives may capture photographs, video recordings, audio recordings, and other media of the appliance(s), parts, work areas, model and serial numbers, and surrounding service areas before, during, and after the service.
11.2 Authorized Uses
You agree that Viking Professional Repair may use, reproduce, modify, edit, publish, distribute, display, and transmit such media for any lawful business purpose, including but not limited to:
11.3 Grant of Rights
You grant Viking Professional Repair a non-exclusive, royalty-free, fully paid-up, perpetual, irrevocable, worldwide, sublicensable, and transferable right and license to use the media described above for the purposes listed in Section 11.2. You acknowledge that you will not receive any compensation, royalty, or other consideration for the use of such media.
11.4 Limitations on What We Capture
We make commercially reasonable efforts to limit media to the equipment and service-related areas and to avoid capturing:
If a household member inadvertently appears in media used for marketing, we will, upon written request and reasonable verification, blur or remove the identifying features or remove the media from publicly accessible channels.
11.5 Property Address
We will not publicly publish your street address or full property address in marketing materials without your separate written consent. General references to neighborhood, city, or region (e.g., “Lawrenceville, GA” or “Atlanta metro”) may be used.
11.6 Opt-Out
If you do not wish to have media of your appliance or service area used for marketing or public-facing purposes, you must notify us in writing before the start of the service appointment at [email protected]. Opt-out requests do not affect our right to capture and retain media for documentation, warranty, training, insurance, and dispute-resolution purposes described in Section 11.2.
11.7 Release
You release Viking Professional Repair, its officers, employees, contractors, and assigns from any and all claims, demands, or causes of action arising out of the authorized uses described in this Section 11, including any claim for invasion of privacy, right of publicity, defamation, or copyright infringement.
If you provide a review, testimonial, rating, photograph, or written or video feedback to Viking Professional Repair or post one publicly (including on Google, Yelp, Facebook, Nextdoor, the Better Business Bureau, or similar platforms), you grant Viking Professional Repair the right to share, reproduce, and display that content across our marketing channels, with attribution to your first name and last initial only unless you consent in writing to additional identification.
Viking Professional Repair is not responsible for:
Appliance systems may have multiple underlying issues. While we aim to diagnose accurately, additional repairs may be required, and we do not guarantee that one repair will resolve all symptoms.
Repairs involving refrigerants, sealed systems, gas lines, or other hazardous materials are performed in compliance with applicable EPA Section 608 regulations and Georgia law. You acknowledge that:
If your appliance is connected to Wi-Fi, a mobile app, or another network, we may temporarily disconnect or reset the appliance during service. You are responsible for re-pairing the appliance with your network and account credentials after the repair. We do not store, access, or copy data from your connected appliance beyond what is necessary to perform the requested service.
You agree to:
We are not liable for damage resulting from:
Technicians reserve the right to refuse, pause, or terminate service if conditions are unsafe, abusive, or otherwise unreasonable.
Cancellations or rescheduling with less than 24 hours’ notice may be subject to a cancellation or trip fee. If a technician is dispatched and one of the following occurs, a service fee may still apply:
Subject to the exclusions below, Viking Professional Repair warrants:
This warranty applies only to:
This warranty does NOT cover:
To make a warranty claim, you must contact us within the warranty period using the information in Section 28 and provide proof of the original service. Our sole obligation under this warranty is, at our option, to re-perform the labor or replace the failed part. No refunds, replacements of the appliance, or compensation for incidental or consequential damages are provided under this warranty.
EXCEPT FOR THE LIMITED WORKMANSHIP WARRANTY IN SECTION 18, THE SITE, SERVICES, AND MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND.
TO THE FULLEST EXTENT PERMITTED BY LAW, VIKING PROFESSIONAL REPAIR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE IS FREE FROM HARMFUL CODE, AND YOU ARE RESPONSIBLE FOR YOUR OWN SAFEGUARDS.
This Section does not waive any non-disclaimable rights you may have under Georgia law, including those under O.C.G.A. § 11-2-314 and § 11-2-315.
TO THE FULLEST EXTENT PERMITTED BY LAW, VIKING PROFESSIONAL REPAIR, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS ARE NOT LIABLE FOR ANY:
Our total aggregate liability for any claim arising out of or related to the Site, the Services, or these Terms shall not exceed the greater of (a) the amount paid by you to Viking Professional Repair for the specific service giving rise to the claim, or (b) $500.
These limitations apply regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages. Some jurisdictions do not allow certain limitations, in which case our liability is limited to the maximum extent permitted by law.
You agree to defend, indemnify, and hold harmless Viking Professional Repair and its affiliates, officers, employees, contractors, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from:
Site materials may contain errors. Viking Professional Repair may make changes at any time without notice and does not commit to updating materials.
Links to third-party websites are provided for convenience only. Viking Professional Repair does not control or endorse third-party content. If we use a third-party SMS or messaging platform, your participation may also be subject to that provider’s own terms, including provisions for opt-in, opt-out, frequency, fees, privacy, arbitration, and dispute resolution.
These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles.
Informal Resolution. Before initiating any formal proceeding, the parties agree to attempt to resolve disputes informally by contacting Viking Professional Repair in writing.
Binding Arbitration. If informal resolution fails, any dispute arising out of or relating to these Terms or the services shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, in Gwinnett County, Georgia, or another mutually agreed location. Judgment on the award may be entered in any court of competent jurisdiction.
Class Action Waiver. You and Viking Professional Repair agree that any dispute will be brought in your individual capacity only, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims and may not preside over any form of representative proceeding.
Exceptions. Either party may bring a small-claims-court action, and either party may seek injunctive relief in court to protect intellectual property rights, without waiving arbitration of other claims.
Limitation of Actions. Any claim arising out of these Terms or the services must be brought within one (1) year after the cause of action accrues, or be forever barred, except where applicable law prohibits such a limitation.
Viking Professional Repair is not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, severe weather, public health emergencies, pandemics, war, terrorism, civil unrest, labor disputes, government action, utility failures, supply-chain disruptions, parts shortages, or internet/telecommunications outages.
Modifications. Viking Professional Repair may revise these Terms at any time. Continued use of the Site or services after changes are posted constitutes acceptance of the updated Terms.
Entire Agreement. These Terms, together with our Privacy Policy and any signed work orders or invoices, constitute the entire agreement between you and Viking Professional Repair and supersede all prior oral or written agreements.
Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.
No Waiver. Failure to enforce any provision is not a waiver of our right to do so later.
Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
Survival. Sections that by their nature should survive termination (including Sections 11, 19, 20, 21, and 24) survive.
Headings. Headings are for convenience only and do not affect interpretation.
Notices. Legal notices to Viking Professional Repair must be sent in writing to the address in Section 28. Notices to you may be sent to the email or address you provided.
Viking Professional Repair operates in compliance with all applicable federal, state, and local laws, including the laws of the State of Georgia and applicable regulations in Lawrenceville, Gwinnett County, and the greater Atlanta metropolitan area.
Nothing in these Terms limits any non-waivable rights granted to consumers under Georgia law, including under the Georgia Fair Business Practices Act (O.C.G.A. § 10-1-390 et seq.) and the Uniform Commercial Code as adopted in Georgia.
For questions, warranty claims, opt-out requests, or communications preferences, contact us at:
Viking Professional Repair
1700 Spectrum Dr, Lawrenceville, GA 30043
Phone: (470) 243-9383
Email: [email protected]
Website: https://vikingprofessionalrepair.com
For SMS assistance, reply HELP to any message you receive, or STOP to opt out of marketing texts.
Viking Professional Repair
Effective Date: June 6, 2026
Last Updated: June 6, 2026
Your privacy is important to us. This Privacy Policy explains how Viking Professional Repair (“Company,” “we,” “us,” or “our”) collects, uses, protects, and discloses information when you use our website, web pages, and related services (collectively, the “Site” and “Services”).
This Privacy Policy applies only to this Site and Services and does not apply to any other websites or offline services unless explicitly stated.
By using the Site or Services, you consent to this Privacy Policy. Please read it carefully.
Depending on how you interact with us, we may collect the following categories of Personal Information:
Contact Information
Identifiers & Technical Information
Financial Information
Demographic Information
Geolocation Data
Internet & Electronic Activity
Commercial Information
Audio & Visual Information
Inferences
We may use Personal Information for the following purposes:
Service & Transactional Purposes
Operational & Analytical Purposes
Marketing & Promotional Purposes (With Consent)
Content & Reviews
Security, Fraud Prevention & Legal Compliance
By providing your contact information, you consent to receive phone calls, text messages (SMS/MMS), and emails related to:
Marketing communications are sent only where permitted and consented to. You may manage your communication preferences at any time:
Even if you opt out of marketing communications, we may still contact you for transactional or service-related purposes.
During service, we may capture photos or videos of appliances, parts, and work areas. These may be used for:
We take reasonable steps to avoid capturing people, personal documents, or identifying information. By using our services, you acknowledge and agree to this practice.
We collect information from:
We do not sell, rent, or trade Personal Information. We may share information with:
All third parties are required to protect your information.
In the event of a merger, acquisition, reorganization, bankruptcy, asset sale, or similar business transaction, your Personal Information may be transferred to a successor entity as part of the assets. We will use reasonable efforts to ensure the receiving party honors the commitments made in this Privacy Policy or notify you of any material changes.
We may use cookies, web beacons, pixel tags, clear GIFs, local storage, and similar technologies to improve Site functionality, analyze usage, and support marketing and analytics. The cookies we use may include:
We may use third-party analytics tools, including Google Analytics, to understand how users interact with the Site. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on. You can control cookies through your browser or device settings. Disabling cookies may affect certain features.
Some browsers transmit “Do Not Track” (DNT) signals or Global Privacy Control (GPC) signals. Because there is no industry consensus on how to interpret DNT signals, we do not currently respond to DNT signals. Where required by applicable law, we will honor valid GPC signals as a request to opt out of sale or sharing of Personal Information.
We use session replay technology to understand how users interact with our Site. This may record actions such as scrolling, clicks, navigation paths, and cursor movements. Session replay data is used for quality assurance, customer support, fraud prevention and security, and Site optimization. This data may be collected and stored by third-party service providers acting on our behalf.
We use chatbots and virtual assistants to provide customer support. When you interact with a chatbot, information you provide is collected, chat transcripts may be stored, and conversations may be reviewed for quality, training, and security. Chats may be escalated to a human representative when necessary.
We and our authorized partners may collect information across devices and platforms to measure advertising performance and deliver relevant marketing. Advertising and tracking preferences are device- and browser-specific and must be managed separately on each device or browser you use.
You may manage your preferences at any time:
Depending on where you live, you may have the following rights regarding your Personal Information:
To exercise any of these rights, contact us using the information in Section 27. We will verify your identity before processing the request. We aim to respond within 45 days, or as required by applicable law. You may also designate an authorized agent to submit a request on your behalf.
California residents may additionally request, once per calendar year, a list of categories of Personal Information disclosed to third parties for direct marketing purposes (“Shine the Light” — Cal. Civ. Code § 1798.83).
We do not sell Personal Information for monetary consideration. To the extent that the use of cookies or advertising tools may be considered “sharing” under certain state laws (such as California, Colorado, or Virginia), you may opt out by adjusting your browser cookie settings, transmitting a Global Privacy Control signal, or contacting us directly.
We do not knowingly collect categories of sensitive personal information (such as Social Security number, government ID, precise geolocation, racial or ethnic origin, religious beliefs, health data, biometric data, or financial account login credentials) for purposes other than providing the requested Services, preventing fraud, or complying with the law.
We retain Personal Information only as long as necessary to provide the Services requested, fulfill the purposes outlined in this Privacy Policy, comply with our legal, tax, accounting, and warranty obligations, and resolve disputes and enforce our agreements. Typical retention periods:
When information is no longer needed, we securely delete, anonymize, or aggregate it.
We maintain reasonable administrative, technical, and physical safeguards designed to protect your information, which may include:
However, no system is completely secure, and you use the Site and Services at your own risk.
In the event of a confirmed breach of unencrypted personal information, we will notify affected individuals in accordance with applicable law, including Georgia’s data breach notification statute (O.C.G.A. § 10-1-910 et seq.) and other applicable state and federal laws. Notification will be made in the most expedient time possible without unreasonable delay, except where a law enforcement agency advises that notification would impede an investigation.
We may aggregate or de-identify Personal Information so that it can no longer reasonably be linked to you. We may use, disclose, and retain such aggregated or de-identified information for any lawful business purpose, including analytics, research, and reporting, without further notice.
Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. Accessing third-party sites is at your own risk.
Our Services are intended for adults. We do not knowingly collect Personal Information from children under 16 years of age. If such information is identified, it will be deleted. Parents or guardians who believe a child has provided us with information may contact us at the address in Section 27 to request deletion.
Your information may be processed or stored in the United States or other jurisdictions where our service providers operate. If you access the Site from outside the United States, you acknowledge that your information may be transferred to, stored, and processed in the U.S., where data protection laws may differ from those in your jurisdiction.
This Privacy Policy describes our general privacy practices and does not create contractual rights beyond those provided by applicable law. We cannot guarantee absolute security of electronic data transmissions.
We may update this Privacy Policy from time to time. Changes become effective when posted, and the “Last Updated” date at the top will be revised. For material changes, we will provide additional notice (such as a website banner or email) where required. Continued use of the Site or Services constitutes acceptance of the revised policy.
You may request access to, correction of, or deletion of your Personal Information by contacting us using the information below. We will respond in accordance with applicable law.
Viking Professional Repair
1700 Spectrum Dr, Lawrenceville, GA 30043
Phone: (470) 243-9383
Email: [email protected]
For privacy-related requests, please include “Privacy Request” in the subject line so we can route your inquiry promptly.
