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17 most common problems with Viking dishwashers

Viking dishwashers are known for their premium build quality and powerful cleaning performance. However, even high-end appliances can develop issues over time due to regular wear, improper maintenance, or installation problems. When a dishwasher stops cleaning properly, starts leaking, or refuses to drain, it can quickly disrupt your daily routine.Understanding the most common Viking dishwasher problems helps homeowners identify early warning signs and avoid more serious damage. Many issues start with small symptoms such as unusual noises, poor cleaning results, or longer wash cycles.In this guide, we’ll explore the most frequent Viking dishwasher issues, explain why they occur, and provide helpful troubleshooting tips so you can determine whether the problem can be fixed at home or requires professional repair.

Why Do Viking Dishwashers Develop Problems?

Like any household appliance, a Viking dishwasher contains mechanical and electronic components that can wear out or become blocked over time. Even minor maintenance issues can lead to noticeable performance problems.Common reasons Viking dishwashers develop problems include:

  • Clogged filters caused by food particles and grease buildup
  • Hard water mineral deposits that affect spray arms and heating elements
  • Blocked spray arms that prevent proper water circulation
  • Improper detergent usage, including too much or low-quality detergent
  • Drain hose obstructions that stop water from draining correctly
  • Worn door seals that may cause leaks
  • Electrical component failures, such as sensors or control boards
  • Normal wear and tear of pumps, valves, and motors
  • Incorrect installation, including improper leveling or hose connections

Regular maintenance and early troubleshooting can prevent many of these issues from developing into major appliance failures.

1. Viking Dishwasher Not Draining

One of the most common Viking dishwasher problems is water remaining at the bottom of the tub after the wash cycle finishes. Normally, the dishwasher should completely remove dirty water during the drain phase. When this process fails, standing water can lead to unpleasant odors and poor cleaning performance.Possible causes include:

  • Clogged dishwasher filter filled with food particles
  • Blocked or kinked drain hose preventing proper water flow
  • Faulty drain pump that cannot push water out of the unit
  • Garbage disposal connection blockage (if connected to one)
  • Air gap obstruction in the sink area

Homeowners can begin troubleshooting by removing and cleaning the dishwasher filter and inspecting the drain hose for visible blockages. If the pump is not making noise during the drain cycle or the issue continues after cleaning, the drain pump may need professional inspection or replacement.

2. Viking Dishwasher Not Cleaning Dishes Properly

If your Viking dishwasher finishes a cycle but dishes still appear dirty, greasy, or covered with food particles, the appliance may not be spraying water correctly or using detergent efficiently. This issue is especially frustrating because the dishwasher appears to run normally but fails to deliver proper cleaning results.Common causes of poor cleaning performance include:

  • Clogged spray arm holes that block water flow
  • Dirty or blocked filter preventing proper circulation
  • Overloading the dishwasher racks
  • Low water pressure inside the appliance
  • Using the wrong dishwasher detergent or too little detergent

To troubleshoot this problem, start by removing the spray arms and checking for blocked holes. Cleaning the filter and ensuring dishes are properly spaced can also significantly improve washing performance. Regular maintenance is important to keep water circulation working efficiently.

3. Viking Dishwasher Not Starting

When a Viking dishwasher refuses to start, the issue may be related to power supply problems, electronic controls, or a faulty door latch. In many cases, the dishwasher will appear completely inactive when the start button is pressed.Possible reasons why the dishwasher will not start include:

  • Power supply interruption or tripped circuit breaker
  • Faulty door latch preventing the dishwasher from starting
  • Control panel malfunction or unresponsive buttons
  • Child lock feature activated
  • Defective control board

Homeowners should first confirm that the dishwasher is receiving power by checking the circuit breaker and outlet. Next, ensure the door is fully closed and the latch is securely engaged. If the control panel still does not respond, a technician may need to inspect the electronic control board.

4. Viking Dishwasher Not Filling With Water

A dishwasher that starts but does not fill with water cannot clean dishes properly. When this problem occurs, the appliance may begin the cycle but produce unusual sounds due to the lack of water circulation.Several issues may prevent water from entering the dishwasher:

  • Closed or partially closed water supply valve
  • Clogged water inlet valve restricting water flow
  • Faulty float switch detecting incorrect water levels
  • Low household water pressure
  • Defective inlet valve solenoid

To troubleshoot, check that the water supply valve under the sink is fully open. If the dishwasher still does not fill with water, the inlet valve or float switch may require inspection or replacement by a professional technician.

5. Viking Dishwasher Not Drying Dishes

When dishes remain wet after the wash cycle, the dishwasher’s drying system may not be functioning correctly. Viking dishwashers typically rely on heating elements and proper rinse aid usage to dry dishes efficiently.Common causes of drying problems include:

  • Faulty heating element that cannot generate sufficient heat
  • Insufficient rinse aid which helps water slide off dishes
  • Plastic dishes that retain moisture
  • Blocked vent system preventing steam release
  • Shortened or interrupted drying cycle

Homeowners should check the rinse aid dispenser and ensure it is filled. Running a high-temperature wash cycle may also improve drying results. If the heating element is damaged, it usually requires replacement by a qualified appliance repair technician.

6. Viking Dishwasher Leaking Water

A leaking dishwasher should be addressed quickly to avoid water damage to flooring, cabinets, and surrounding appliances.

  • Check the door gasket for damage. Inspect the rubber seal around the dishwasher door for cracks, tears, or debris buildup. Clean it or replace it if necessary.
  • Inspect the dishwasher door latch. A loose or misaligned latch may prevent the door from sealing tightly, allowing water to escape during operation.
  • Examine the spray arms. A cracked or clogged spray arm can direct water toward the door instead of the dishes, causing leaks.
  • Check the dishwasher level. If the appliance is not level, water may flow toward the front and leak out of the door.
  • Inspect water inlet and drain hose connections. Loose hoses under the dishwasher can also lead to water leakage.

If the leak continues after checking the door seal and hoses, the issue may involve internal components that require professional repair.

7. Viking Dishwasher Making Loud Noise

While occasional noise during a wash cycle can be normal, persistent grinding, buzzing, or rattling sounds may indicate mechanical problems.

  • Check for loose items inside the dishwasher. Utensils or small objects may fall into the bottom of the tub and interfere with the spray arms.
  • Inspect the spray arms for obstruction. Dishes that block the spray arms can cause clicking or knocking noises during rotation.
  • Examine the dishwasher pump area. Food debris or small fragments may become trapped in the pump, producing grinding sounds.
  • Look for worn pump bearings or motor components. Older dishwashers may develop loud humming or grinding noises due to worn internal parts.
  • Ensure the dishwasher is properly installed. Loose mounting brackets or uneven installation may cause vibrations and rattling sounds.

If cleaning the interior and adjusting dish placement does not solve the issue, a technician should inspect the pump or motor assembly.

8. Viking Dishwasher Spray Arms Not Spinning

Spray arms play a crucial role in distributing water throughout the dishwasher.

  • Remove and inspect the spray arms. Detach the spray arms and check for clogged holes caused by food particles or mineral deposits.
  • Clean spray arm openings. Use warm water and a small brush or toothpick to remove debris blocking the spray holes.
  • Check for dishes blocking movement. Improperly loaded dishes may stop the spray arms from rotating freely.
  • Inspect water pressure inside the dishwasher. Low water pressure may prevent spray arms from spinning properly.
  • Examine the circulation pump. If the pump is malfunctioning, it may not supply enough pressure to rotate the spray arms.

When they stop spinning, dishes may remain dirty or partially washed. Regular cleaning of the spray arms and filter helps maintain proper water circulation.

9. Viking Dishwasher Door Not Closing Properly

A dishwasher that does not close properly will not start the wash cycle, as the door latch acts as a safety switch.

  • Check for dishes blocking the door. Large plates or improperly loaded racks may prevent the door from closing fully.
  • Inspect the door latch mechanism. A damaged or misaligned latch can stop the door from locking in place.
  • Examine the door hinges. Worn or bent hinges may cause the door to hang unevenly.
  • Look for damaged door seals. A worn gasket may interfere with proper door closure.
  • Ensure the dishwasher is level. An uneven installation may affect door alignment.

If the latch or hinges appear damaged, replacing the components is usually required to restore normal operation.

10. Viking Dishwasher Stuck on One Cycle

When a dishwasher remains stuck in one cycle, it often indicates a sensor or control system problem.

  • Reset the dishwasher. Turn off the dishwasher at the circuit breaker for several minutes to reset the electronic control system.
  • Check the door latch sensor If the sensor does not detect a properly closed door, the dishwasher may fail to advance through cycles.
  • Inspect the heating element. If water does not reach the correct temperature, the dishwasher may remain stuck waiting to complete the heating stage.
  • Examine the control board. Faulty electronic controls may cause the appliance to freeze during a cycle.
  • Look for drainage issues. If water cannot drain properly, the dishwasher may not move to the next stage of the wash process.

Restarting the appliance can sometimes resolve temporary glitches, but persistent issues may require professional diagnostics.

11. Viking Dishwasher Control Panel Not Responding

If your Viking dishwasher control panel does not respond when pressing buttons, the appliance may be experiencing an electrical or electronic issue. In many cases, the dishwasher may appear completely inactive, preventing users from selecting wash cycles or starting the machine.This problem may be caused by several factors, ranging from simple power interruptions to more complex control board failures.

  • Check the dishwasher power supply. Make sure the appliance is receiving electricity and that the circuit breaker has not tripped.
  • Reset the dishwasher electronics. Turn off the dishwasher at the circuit breaker for about 5–10 minutes to reset the internal control system.
  • Inspect the control lock feature. Some Viking dishwasher models have a child lock that disables the control panel until it is manually turned off.
  • Clean the control panel surface. Grease, detergent residue, or moisture can sometimes interfere with touch-sensitive buttons.
  • Check for a faulty control board. If the panel remains unresponsive, the electronic control board may require professional diagnosis or replacement.

A non-responsive control panel makes it impossible to operate the dishwasher normally. While simple resets may solve temporary glitches, persistent control issues usually indicate a malfunctioning electronic component or wiring problem.

12. Viking Dishwasher Showing Error Codes

Modern Viking dishwashers are equipped with diagnostic systems that display error codes whenever the appliance detects a malfunction. These codes help users and technicians quickly identify which part of the dishwasher may be experiencing problems.While some error codes can be resolved with basic troubleshooting, others may indicate more serious mechanical or electronic failures.

  • Identify the specific error code. Check the dishwasher manual or manufacturer documentation to understand the meaning of the displayed code.
  • Restart the dishwasher system. Turning off the appliance at the circuit breaker for several minutes may clear temporary errors.
  • Check the water supply connection. Some error codes appear when the dishwasher cannot fill with water properly.
  • Inspect drainage components. A clogged filter, drain hose, or pump may trigger diagnostic error messages.
  • Contact a professional technician if the code persists. Repeated error codes may indicate problems with sensors, pumps, or the control board.

Error codes are designed to simplify troubleshooting by identifying the source of the problem. However, if the same error appears repeatedly, the dishwasher may require professional inspection and repair.

13. Viking Dishwasher Not Heating Water

Hot water is essential for effective dishwashing because it helps dissolve detergent and remove grease from dishes. If a Viking dishwasher fails to heat the water properly, dishes may come out dirty or covered with food residue.This problem may occur due to issues with heating components, temperature sensors, or the household hot water supply.

  • Check the household hot water supply. Make sure hot water is available from the kitchen plumbing before starting the dishwasher.
  • Run the kitchen faucet before starting the cycle. This helps ensure hot water reaches the dishwasher immediately.
  • Inspect the heating element. A damaged heating element cannot raise the water temperature during the wash cycle.
  • Examine the thermostat or temperature sensor. Faulty sensors may prevent the heating system from activating.
  • Check the electronic control board. Control board malfunctions may interrupt the heating process.

If the dishwasher cannot heat water properly, cleaning performance and sanitation levels will decrease. In many cases, a faulty heating element or temperature sensor must be replaced by a professional technician.

14. Viking Dishwasher Bad Smell

Unpleasant odors coming from a dishwasher are usually caused by food particles, grease buildup, or stagnant water inside the appliance. Over time, these residues can accumulate in filters, drain hoses, and seals, creating persistent smells.Fortunately, most dishwasher odor problems can be resolved through regular cleaning and simple maintenance.

  • Clean the dishwasher filter thoroughly. Food debris trapped in the filter is one of the most common causes of bad smells.
  • Inspect the drain hose for buildup. Grease and food particles inside the hose can create lingering odors.
  • Run a dishwasher cleaning cycle. Use a dishwasher cleaner or vinegar to remove grease and mineral deposits.
  • Check the door gasket for mold or debris. Moisture trapped around the seal may create mildew odors.
  • Use the dishwasher regularly. Long periods without use can allow stagnant water to develop unpleasant smells.

Keeping the dishwasher clean and free of food buildup is the best way to prevent odors. Regular maintenance ensures the appliance continues to operate efficiently and hygienically.

15. Viking Dishwasher Not Draining Completely

After a normal wash cycle, a dishwasher should remove nearly all water from the tub. If you notice water remaining at the bottom of your Viking dishwasher, it may indicate a drainage issue that needs attention.Partial drainage problems can develop gradually and may eventually lead to odors, poor cleaning performance, or pump damage.

  • Check the dishwasher filter for blockages. A partially clogged filter may slow down the drainage process.
  • Inspect the drain hose for obstructions. Food particles, grease, or bends in the hose can restrict water flow.
  • Examine the drain pump. A weak or failing pump may leave small amounts of water behind.
  • Check the air gap or sink drain connection. Blockages in these areas can interfere with proper drainage.
  • Verify proper dishwasher installation. Incorrect drain hose positioning may prevent the dishwasher from draining fully.

If water remains inside the dishwasher after each cycle, the problem should be addressed as soon as possible. Fixing drainage issues early helps prevent unpleasant odors, water buildup, and damage to internal components.

16. Viking Dishwasher Keeps Running

Sometimes a Viking dishwasher will continue running far longer than normal or never finish the cycle. This can happen when the appliance fails to detect proper conditions for advancing to the next stage, such as water temperature, drainage, or electronic control signals.If your dishwasher keeps running, it may indicate a problem with sensors, heating, or electronic controls that needs attention.

  • Check the heating element. If the water does not reach the proper temperature, the dishwasher may extend the cycle to try to complete heating.
  • Inspect the temperature sensor or thermostat. A faulty sensor may prevent the appliance from moving to the next phase.
  • Examine drainage components. Poor drainage can stop the cycle from advancing properly.
  • Reset the dishwasher. Turn off the appliance at the circuit breaker for several minutes to clear temporary electronic glitches.
  • Check the control board. Persistent running may indicate a malfunctioning electronic control system that needs professional service.

A dishwasher that keeps running not only wastes water and energy but may also shorten the appliance’s lifespan. Prompt inspection and repair can prevent further damage and restore normal operation.

17. Viking Dishwasher Leaving White Residue on Dishes

White residue on dishes is a common complaint among Viking dishwasher owners. This can be caused by hard water, detergent issues, or improper loading. Even though dishes appear clean, a cloudy film or powdery spots may remain.

  • Check the rinse aid level. Insufficient rinse aid can prevent proper drying and leave mineral spots on dishes.
  • Inspect water hardness. High mineral content (hard water) may require using a water softener or adjusting detergent type and amount.
  • Use high-quality dishwasher detergent. Low-quality powders or tablets may not dissolve fully, leaving residue.
  • Avoid overloading the dishwasher. Overcrowding racks can block water and detergent distribution.
  • Clean spray arms and filters. Blocked spray arms or filters reduce water circulation and prevent proper rinsing.

White residue is usually cosmetic, but consistent buildup can indicate water quality issues or inadequate cleaning cycles. Regular maintenance and correct detergent use often eliminate this problem and improve dishwashing results.

How to Troubleshoot Viking Dishwasher Problems

Before scheduling a service call, homeowners can safely perform several basic troubleshooting steps. These simple checks often resolve common dishwasher problems and help identify whether a professional repair is necessary.Here are a few things you can safely inspect:

  • Check and clean the dishwasher filter. A clogged filter is one of the most common reasons dishes remain dirty or water does not drain properly. Remove the filter and rinse it under warm water to remove debris.
  • Inspect the spray arms. Spray arms may become blocked by food particles or mineral buildup. Make sure the holes are clear and that the arms rotate freely.
  • Verify the drain hose. If your Viking dishwasher is not draining, check the drain hose for kinks, clogs, or improper installation.
  • Make sure the dishwasher is not overloaded. Overloading the racks can block water spray and reduce cleaning performance.
  • Restart or reset the dishwasher. Occasionally, electronic glitches can cause the control panel to freeze. Turning off the power for a few minutes may reset the system.

However, homeowners should avoid certain actions, including:

  • Disassembling internal electrical components
  • Attempting to repair pumps or motors without proper tools
  • Ignoring persistent leaks or burning smells
  • Running the dishwasher repeatedly when a malfunction is obvious

Attempting complex repairs without proper experience may lead to additional damage or safety risks.

When to Call a Professional Appliance Technician

While some minor Viking dishwasher issues can be resolved with basic maintenance, certain problems require professional diagnosis and repair. Dishwashers contain electrical components, water connections, and mechanical systems that should only be serviced by trained technicians.You should contact a professional appliance repair technician if you notice:

  • Persistent water leaks coming from the dishwasher or underneath it
  • Electrical issues, such as the dishwasher not turning on or the control panel not responding
  • Burning smells or unusual noises during operation
  • Water not heating properly, which may indicate a faulty heating element
  • Drain pump or circulation pump failure
  • Repeated error codes on the control panel

Delaying professional repairs can lead to more serious problems. For example, a small leak may eventually cause water damage to flooring and cabinetry, while electrical failures could damage the control board or other expensive components.Prompt service helps prevent further damage and ensures the appliance continues to operate safely and efficiently.

How to Prevent Viking Dishwasher Problems

Preventive maintenance is the best way to reduce the risk of Viking dishwasher breakdowns and extend the lifespan of the appliance. Regular cleaning and inspection can help keep the system running smoothly.Below is a simple dishwasher maintenance checklist homeowners can follow.

Monthly Maintenance

  • Clean the dishwasher filter thoroughly
  • Inspect spray arms for blockages
  • Run an empty cleaning cycle with a dishwasher cleaner
  • Wipe the door gasket to prevent debris buildup

Every 3–6 Months

  • Check the drain hose for clogs or kinks
  • Inspect the spray arm holes for mineral buildup
  • Ensure the dishwasher is level and stable

Every 6–12 Months

  • Deep clean the dishwasher interior to remove grease and limescale
  • Inspect door seals for signs of wear or cracks
  • Check water inlet connections for leaks

Good Daily Habits

  • Scrape large food particles off dishes before loading
  • Avoid overloading racks
  • Use high-quality dishwasher detergent
  • Run the dishwasher regularly to prevent odors and buildup

By following these simple maintenance practices, homeowners can significantly reduce the chances of experiencing common Viking dishwasher problems and keep the appliance operating efficiently for many years.Viking dishwashers are reliable appliances, but they are not immune to occasional problems.

Understanding the 17 most common Viking dishwasher issues helps homeowners identify symptoms early and take appropriate action.In many cases, simple maintenance or quick troubleshooting can restore your dishwasher’s performance. However, when more complex issues arise, contacting a qualified technician ensures safe and effective repairs.By staying proactive with maintenance and recognizing warning signs early, you can keep your Viking dishwasher running smoothly for many years.

FAQ – Viking Dishwasher Common Issues

  1. Why is my Viking dishwasher not draining?

Your dishwasher may not drain due to a clogged filter, blocked drain hose, or faulty drain pump. Start by cleaning the filter and checking the hose. If the problem persists, the pump may need professional inspection.

  1. How do I reset my Viking dishwasher?

Turn off the dishwasher at the circuit breaker for 5–10 minutes, then turn it back on. This reset can clear control board errors or freeze issues with the control panel.

  1. What causes a Viking dishwasher to leave white spots on dishes?

White residue is often caused by hard water, insufficient rinse aid, or improper detergent use. Make sure to use a quality detergent, fill the rinse aid dispenser, and consider a water softener if your water is very hard.

  1. Why is my Viking dishwasher not cleaning properly?

Common causes include clogged spray arms, dirty filters, overloaded racks, or low water pressure. Clean the spray arms and filter, and ensure dishes are loaded correctly to restore cleaning performance.

  1. What does it mean when my Viking dishwasher shows an error code?

Error codes indicate specific malfunctions such as water supply issues, drainage problems, or sensor errors. Check your user manual to identify the code, and contact a professional if it persists.

  1. Why is my Viking dishwasher leaking water?

Leaks can occur from worn door seals, loose hoses, or misaligned door latches. Inspect the door gasket, check hose connections, and make sure the dishwasher is level. Persistent leaks require professional repair.

  1. How do I fix a Viking dishwasher that won’t start?

Ensure the dishwasher has power, the circuit breaker isn’t tripped, and the door is fully closed. Check for a child lock or unresponsive control panel. If it still won’t start, the control board or latch may be faulty.

  1. Why is my Viking dishwasher making loud noises?

Loud noises can result from obstructions in the spray arms, loose utensils, or a worn pump or motor. Remove debris from the spray arms and filter, and if noise continues, a technician may need to inspect the pump.

  1. Why does my Viking dishwasher keep running too long?

If a dishwasher keeps running or never finishes a cycle, it may be due to faulty sensors, heating element issues, or drainage problems. Resetting the dishwasher can help, but persistent issues require professional repair.

  1. How can I prevent Viking dishwasher problems?

Regular maintenance is key:

  • Clean filters monthly
  • Inspect spray arms
  • Check hoses for blockages
  • Use proper detergent and rinse aid
  • Run cleaning cycles periodically

This routine reduces the risk of leaks, poor cleaning, odors, and error codes.

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TERMS AND CONDITIONS OF USE

Viking Professional Repair

Location: 1700 Spectrum Dr, Lawrenceville, GA 30043

Effective Date: June 6, 2026

Last Updated: June 6, 2026

 

By accessing or using this website, web page, client portal, mobile application, or any related content, functionality, services, emails, text messages, posts, or other electronic communications (collectively, the “Site”), or by requesting or receiving services from Viking Professional Repair (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms and Conditions of Use (“Terms”), our Privacy Policy, and all applicable laws and regulations.

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We make commercially reasonable efforts to arrive within the scheduled window but do not guarantee arrival at a specific time.

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A diagnostic fee, trip fee, or service call fee may apply to each appointment and is payable whether or not you choose to proceed with the recommended repair. Current fee amounts will be disclosed at the time of scheduling.

If you authorize repair work after diagnosis, the diagnostic fee may be applied toward the total repair cost at our discretion.

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You will be notified of any material change before additional charges are incurred. Pricing is exclusive of applicable taxes.

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Returned payments may be subject to a returned-payment fee, and unpaid balances may accrue interest at the maximum rate allowed by Georgia law.

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Unless otherwise specified, we use new, OEM (original equipment manufacturer), or OEM-equivalent parts. Used, refurbished, or customer-supplied parts may be installed only at the customer’s request and are not covered by our workmanship warranty.

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You release Viking Professional Repair, its officers, employees, contractors, and assigns from any and all claims, demands, or causes of action arising out of the authorized uses described in this Section 11, including any claim for invasion of privacy, right of publicity, defamation, or copyright infringement.

12. Reviews & Testimonials

If you provide a review, testimonial, rating, photograph, or written or video feedback to Viking Professional Repair or post one publicly (including on Google, Yelp, Facebook, Nextdoor, the Better Business Bureau, or similar platforms), you grant Viking Professional Repair the right to share, reproduce, and display that content across our marketing channels, with attribution to your first name and last initial only unless you consent in writing to additional identification.

13. Limitations on Service & Pre-Existing Conditions

Viking Professional Repair is not responsible for:

  • pre-existing conditions, hidden defects, or latent failures
  • damage or failure of components not serviced by us
  • failures that become apparent during or after service due to age, wear, or unrelated issues
  • conditions caused by improper prior installation, modifications, or unauthorized repairs

Appliance systems may have multiple underlying issues. While we aim to diagnose accurately, additional repairs may be required, and we do not guarantee that one repair will resolve all symptoms.

14. Refrigerant, Sealed Systems & Hazardous Materials

Repairs involving refrigerants, sealed systems, gas lines, or other hazardous materials are performed in compliance with applicable EPA Section 608 regulations and Georgia law. You acknowledge that:

  • sealed-system repairs may not fully restore original performance on aging units
  • refrigerant disposal and recovery fees may apply
  • we are not liable for damage resulting from undisclosed prior tampering with sealed systems, refrigerant charges, or refrigerant types

15. Smart Appliances & Connected Data

If your appliance is connected to Wi-Fi, a mobile app, or another network, we may temporarily disconnect or reset the appliance during service. You are responsible for re-pairing the appliance with your network and account credentials after the repair. We do not store, access, or copy data from your connected appliance beyond what is necessary to perform the requested service.

16. Customer Preparation & Property Access

You agree to:

  • provide safe and unobstructed access to the appliance and service area
  • secure pets in a separate room during the technician’s visit
  • ensure children are supervised and away from the work area
  • disclose any known hazards (mold, asbestos, pest infestation, structural issues, electrical defects)
  • remove perishable contents from refrigerators or freezers prior to certain repairs, when requested
  • have an adult (18+) present for the duration of the appointment

We are not liable for damage resulting from:

  • unsafe working conditions
  • undisclosed hazards
  • improper prior installations
  • code violations or non-compliant modifications
  • inability to access the appliance due to obstructions

Technicians reserve the right to refuse, pause, or terminate service if conditions are unsafe, abusive, or otherwise unreasonable.

17. Cancellation, Rescheduling & Trip Fee Policy

Cancellations or rescheduling with less than 24 hours’ notice may be subject to a cancellation or trip fee. If a technician is dispatched and one of the following occurs, a service fee may still apply:

  • no one is present to grant access
  • the technician is denied access or asked to leave
  • the appliance is not at the service address
  • unsafe conditions prevent the work from being performed

18. Workmanship Warranty

Subject to the exclusions below, Viking Professional Repair warrants:

  • Labor / workmanship: [30 / 60 / 90] days from the date of completed service
  • Parts installed by us: the lesser of the manufacturer’s parts warranty or [90 days] from installation

This warranty applies only to:

  • the specific repair performed
  • the specific component(s) replaced
  • the original customer at the original service address
  • appliances used in normal, single-family residential settings

This warranty does NOT cover:

  • customer-supplied parts
  • damage from misuse, abuse, accident, power surge, flood, fire, or acts of God
  • normal wear and tear or consumable items
  • repairs or modifications made by unauthorized persons after our service
  • pre-existing conditions or unrelated failures
  • commercial, rental, or shared-use environments unless agreed in writing
  • cosmetic damage that does not affect appliance function

To make a warranty claim, you must contact us within the warranty period using the information in Section 28 and provide proof of the original service. Our sole obligation under this warranty is, at our option, to re-perform the labor or replace the failed part. No refunds, replacements of the appliance, or compensation for incidental or consequential damages are provided under this warranty.

19. Disclaimer of Warranties

EXCEPT FOR THE LIMITED WORKMANSHIP WARRANTY IN SECTION 18, THE SITE, SERVICES, AND MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND.

TO THE FULLEST EXTENT PERMITTED BY LAW, VIKING PROFESSIONAL REPAIR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE IS FREE FROM HARMFUL CODE, AND YOU ARE RESPONSIBLE FOR YOUR OWN SAFEGUARDS.

This Section does not waive any non-disclaimable rights you may have under Georgia law, including those under O.C.G.A. § 11-2-314 and § 11-2-315.

20. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, VIKING PROFESSIONAL REPAIR, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS ARE NOT LIABLE FOR ANY:

  • INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES
  • LOSS OF PROFITS, REVENUE, BUSINESS, OR DATA
  • LOSS OR SPOILAGE OF FOOD, MEDICATION, OR OTHER CONTENTS OF A REFRIGERATOR, FREEZER, OR WINE STORAGE UNIT
  • WATER DAMAGE, FLOODING, MOLD, OR PROPERTY DAMAGE RESULTING FROM APPLIANCE FAILURE BEFORE, DURING, OR AFTER SERVICE
  • ELECTRICAL DAMAGE, FIRE, OR DAMAGE TO CONNECTED PROPERTY
  • LOSS OF USE OR INCONVENIENCE

Our total aggregate liability for any claim arising out of or related to the Site, the Services, or these Terms shall not exceed the greater of (a) the amount paid by you to Viking Professional Repair for the specific service giving rise to the claim, or (b) $500.

These limitations apply regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages. Some jurisdictions do not allow certain limitations, in which case our liability is limited to the maximum extent permitted by law.

21. Indemnification

You agree to defend, indemnify, and hold harmless Viking Professional Repair and its affiliates, officers, employees, contractors, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from:

  • your violation of these Terms
  • your misuse of the Site or services
  • your violation of any law or third-party right
  • undisclosed hazards or conditions at the service location
  • inaccurate information you provide to us

22. Revisions & Accuracy

Site materials may contain errors. Viking Professional Repair may make changes at any time without notice and does not commit to updating materials.

23. Third-Party Links & Services

Links to third-party websites are provided for convenience only. Viking Professional Repair does not control or endorse third-party content. If we use a third-party SMS or messaging platform, your participation may also be subject to that provider’s own terms, including provisions for opt-in, opt-out, frequency, fees, privacy, arbitration, and dispute resolution.

24. Governing Law, Venue & Dispute Resolution

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles.

Informal Resolution. Before initiating any formal proceeding, the parties agree to attempt to resolve disputes informally by contacting Viking Professional Repair in writing.

Binding Arbitration. If informal resolution fails, any dispute arising out of or relating to these Terms or the services shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, in Gwinnett County, Georgia, or another mutually agreed location. Judgment on the award may be entered in any court of competent jurisdiction.

Class Action Waiver. You and Viking Professional Repair agree that any dispute will be brought in your individual capacity only, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims and may not preside over any form of representative proceeding.

Exceptions. Either party may bring a small-claims-court action, and either party may seek injunctive relief in court to protect intellectual property rights, without waiving arbitration of other claims.

Limitation of Actions. Any claim arising out of these Terms or the services must be brought within one (1) year after the cause of action accrues, or be forever barred, except where applicable law prohibits such a limitation.

25. Force Majeure

Viking Professional Repair is not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, severe weather, public health emergencies, pandemics, war, terrorism, civil unrest, labor disputes, government action, utility failures, supply-chain disruptions, parts shortages, or internet/telecommunications outages.

26. General Provisions

Modifications. Viking Professional Repair may revise these Terms at any time. Continued use of the Site or services after changes are posted constitutes acceptance of the updated Terms.

Entire Agreement. These Terms, together with our Privacy Policy and any signed work orders or invoices, constitute the entire agreement between you and Viking Professional Repair and supersede all prior oral or written agreements.

Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.

No Waiver. Failure to enforce any provision is not a waiver of our right to do so later.

Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Survival. Sections that by their nature should survive termination (including Sections 11, 19, 20, 21, and 24) survive.

Headings. Headings are for convenience only and do not affect interpretation.

Notices. Legal notices to Viking Professional Repair must be sent in writing to the address in Section 28. Notices to you may be sent to the email or address you provided.

27. Compliance with Georgia Law

Viking Professional Repair operates in compliance with all applicable federal, state, and local laws, including the laws of the State of Georgia and applicable regulations in Lawrenceville, Gwinnett County, and the greater Atlanta metropolitan area.

Nothing in these Terms limits any non-waivable rights granted to consumers under Georgia law, including under the Georgia Fair Business Practices Act (O.C.G.A. § 10-1-390 et seq.) and the Uniform Commercial Code as adopted in Georgia.

28. Contact Information

For questions, warranty claims, opt-out requests, or communications preferences, contact us at:

Viking Professional Repair

1700 Spectrum Dr, Lawrenceville, GA 30043

Phone: (470) 243-9383

Email: [email protected]

Website: https://vikingprofessionalrepair.com

For SMS assistance, reply HELP to any message you receive, or STOP to opt out of marketing texts.

vikingprofessionalrepair.com Privacy Policy

PRIVACY POLICY

Viking Professional Repair

Effective Date: June 6, 2026

Last Updated: June 6, 2026

 

Your privacy is important to us. This Privacy Policy explains how Viking Professional Repair (“Company,” “we,” “us,” or “our”) collects, uses, protects, and discloses information when you use our website, web pages, and related services (collectively, the “Site” and “Services”).

This Privacy Policy applies only to this Site and Services and does not apply to any other websites or offline services unless explicitly stated.

By using the Site or Services, you consent to this Privacy Policy. Please read it carefully.

1. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of Personal Information:

Contact Information

  • First and last name
  • Mailing or service address
  • Email address
  • Phone number

Identifiers & Technical Information

  • IP address
  • Device and browser information
  • Log files and timestamps
  • Account or authentication information (where applicable)

Financial Information

  • Payment card or banking details (processed securely through third-party payment processors; we do not store full payment details)

Demographic Information

  • Age or age range
  • Gender or general demographic data (if voluntarily provided)

Geolocation Data

  • Approximate location based on IP address or service address

Internet & Electronic Activity

  • Pages viewed and interactions with the Site
  • Browsing and navigation behavior
  • Referral sources and usage patterns

Commercial Information

  • Services requested or purchased
  • Appointment and transaction history

Audio & Visual Information

  • Before-and-after photos or videos of serviced areas
  • Call recordings or chat transcripts where permitted by law

Inferences

  • Preferences or tendencies inferred from usage and interactions to improve services and communications

2. How We Use Your Information

We may use Personal Information for the following purposes:

Service & Transactional Purposes

  • Schedule, manage, and complete service requests
  • Communicate appointment confirmations and updates
  • Process payments and billing
  • Provide customer support

Operational & Analytical Purposes

  • Improve the Site and Services
  • Monitor performance and usage trends
  • Diagnose technical issues

Marketing & Promotional Purposes (With Consent)

  • Send promotional emails, text messages, or calls
  • Provide personalized offers or service reminders
  • Conduct promotions or loyalty initiatives

Content & Reviews

  • Display reviews or feedback you voluntarily submit
  • Use photos or media only with explicit marketing consent

Security, Fraud Prevention & Legal Compliance

  • Protect against fraud or misuse
  • Enforce agreements
  • Comply with legal obligations and lawful requests

3. Communications (Calls, SMS & Email)

By providing your contact information, you consent to receive phone calls, text messages (SMS/MMS), and emails related to:

  • service updates
  • appointment confirmations
  • billing and customer support

Marketing communications are sent only where permitted and consented to. You may manage your communication preferences at any time:

  • SMS: Reply STOP to opt out
  • Email: Use the unsubscribe link in marketing emails
  • Calls: Contact us to request removal from calling lists

Even if you opt out of marketing communications, we may still contact you for transactional or service-related purposes.

4. Photos & Service Documentation

During service, we may capture photos or videos of appliances, parts, and work areas. These may be used for:

  • documentation of work performed
  • quality control
  • technician training
  • warranty and legal protection
  • insurance purposes
  • marketing, advertising, and public relations

We take reasonable steps to avoid capturing people, personal documents, or identifying information. By using our services, you acknowledge and agree to this practice.

5. Sources of Information

We collect information from:

  • you directly (forms, calls, messages, bookings)
  • service providers acting on our behalf (CRM, analytics, SMS platforms, payment processors)
  • third-party sources where permitted by law
  • cookies and similar technologies

6. Sharing of Personal Information

We do not sell, rent, or trade Personal Information. We may share information with:

  • service providers necessary to operate our business
  • contractors or technicians performing services
  • affiliates under common ownership, where permitted
  • legal authorities when required by law

All third parties are required to protect your information.

7. Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, asset sale, or similar business transaction, your Personal Information may be transferred to a successor entity as part of the assets. We will use reasonable efforts to ensure the receiving party honors the commitments made in this Privacy Policy or notify you of any material changes.

8. Cookies & Tracking Technologies

We may use cookies, web beacons, pixel tags, clear GIFs, local storage, and similar technologies to improve Site functionality, analyze usage, and support marketing and analytics. The cookies we use may include:

  • Session Cookies — to operate the Site during your visit
  • Preference Cookies — to remember settings and preferences
  • Security Cookies — for authentication and fraud prevention
  • Analytics & Advertising Cookies — to measure performance and reach

We may use third-party analytics tools, including Google Analytics, to understand how users interact with the Site. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on. You can control cookies through your browser or device settings. Disabling cookies may affect certain features.

9. Do Not Track & Global Privacy Control

Some browsers transmit “Do Not Track” (DNT) signals or Global Privacy Control (GPC) signals. Because there is no industry consensus on how to interpret DNT signals, we do not currently respond to DNT signals. Where required by applicable law, we will honor valid GPC signals as a request to opt out of sale or sharing of Personal Information.

10. Session Replay Technology

We use session replay technology to understand how users interact with our Site. This may record actions such as scrolling, clicks, navigation paths, and cursor movements. Session replay data is used for quality assurance, customer support, fraud prevention and security, and Site optimization. This data may be collected and stored by third-party service providers acting on our behalf.

11. Chatbot Technology

We use chatbots and virtual assistants to provide customer support. When you interact with a chatbot, information you provide is collected, chat transcripts may be stored, and conversations may be reviewed for quality, training, and security. Chats may be escalated to a human representative when necessary.

12. Advertising & Online Tracking

We and our authorized partners may collect information across devices and platforms to measure advertising performance and deliver relevant marketing. Advertising and tracking preferences are device- and browser-specific and must be managed separately on each device or browser you use.

13. Managing Your Preferences

You may manage your preferences at any time:

  • opt out of marketing emails via unsubscribe links
  • opt out of SMS by replying STOP
  • request changes to call preferences by contacting us

14. Your Privacy Rights

Depending on where you live, you may have the following rights regarding your Personal Information:

  • Right to Know / Access — request confirmation of whether we process your information and what we collect
  • Right to Correct — request correction of inaccurate information
  • Right to Delete — request deletion of your Personal Information, subject to legal exceptions
  • Right to Portability — request a copy of your information in a portable format
  • Right to Opt Out — opt out of sale, sharing for cross-context advertising, or significant automated profiling
  • Right to Non-Discrimination — exercise your rights without being discriminated against

To exercise any of these rights, contact us using the information in Section 27. We will verify your identity before processing the request. We aim to respond within 45 days, or as required by applicable law. You may also designate an authorized agent to submit a request on your behalf.

California residents may additionally request, once per calendar year, a list of categories of Personal Information disclosed to third parties for direct marketing purposes (“Shine the Light” — Cal. Civ. Code § 1798.83).

15. Sale or Sharing of Personal Information

We do not sell Personal Information for monetary consideration. To the extent that the use of cookies or advertising tools may be considered “sharing” under certain state laws (such as California, Colorado, or Virginia), you may opt out by adjusting your browser cookie settings, transmitting a Global Privacy Control signal, or contacting us directly.

16. Sensitive Personal Information

We do not knowingly collect categories of sensitive personal information (such as Social Security number, government ID, precise geolocation, racial or ethnic origin, religious beliefs, health data, biometric data, or financial account login credentials) for purposes other than providing the requested Services, preventing fraud, or complying with the law.

17. Data Retention

We retain Personal Information only as long as necessary to provide the Services requested, fulfill the purposes outlined in this Privacy Policy, comply with our legal, tax, accounting, and warranty obligations, and resolve disputes and enforce our agreements. Typical retention periods:

  • Service and transaction records: up to 7 years (to comply with tax and warranty obligations)
  • Marketing preferences and opt-outs: retained indefinitely to honor your choice
  • Website analytics data: typically up to 26 months
  • Call recordings and chat transcripts: up to 12 months, unless needed for dispute resolution

When information is no longer needed, we securely delete, anonymize, or aggregate it.

18. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your information, which may include:

  • encryption of data in transit (SSL/TLS)
  • access controls and authentication requirements for employees and contractors
  • secure third-party payment processors (PCI-compliant)
  • regular review of internal data-handling procedures

However, no system is completely secure, and you use the Site and Services at your own risk.

19. Data Breach Notification

In the event of a confirmed breach of unencrypted personal information, we will notify affected individuals in accordance with applicable law, including Georgia’s data breach notification statute (O.C.G.A. § 10-1-910 et seq.) and other applicable state and federal laws. Notification will be made in the most expedient time possible without unreasonable delay, except where a law enforcement agency advises that notification would impede an investigation.

20. Aggregated & De-Identified Data

We may aggregate or de-identify Personal Information so that it can no longer reasonably be linked to you. We may use, disclose, and retain such aggregated or de-identified information for any lawful business purpose, including analytics, research, and reporting, without further notice.

21. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. Accessing third-party sites is at your own risk.

22. Children’s Privacy

Our Services are intended for adults. We do not knowingly collect Personal Information from children under 16 years of age. If such information is identified, it will be deleted. Parents or guardians who believe a child has provided us with information may contact us at the address in Section 27 to request deletion.

23. International Data Processing

Your information may be processed or stored in the United States or other jurisdictions where our service providers operate. If you access the Site from outside the United States, you acknowledge that your information may be transferred to, stored, and processed in the U.S., where data protection laws may differ from those in your jurisdiction.

24. Disclaimer

This Privacy Policy describes our general privacy practices and does not create contractual rights beyond those provided by applicable law. We cannot guarantee absolute security of electronic data transmissions.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective when posted, and the “Last Updated” date at the top will be revised. For material changes, we will provide additional notice (such as a website banner or email) where required. Continued use of the Site or Services constitutes acceptance of the revised policy.

26. Access, Correction & Requests

You may request access to, correction of, or deletion of your Personal Information by contacting us using the information below. We will respond in accordance with applicable law.

27. Contact & Official Correspondence

Viking Professional Repair

1700 Spectrum Dr, Lawrenceville, GA 30043

Phone: (470) 243-9383

Email: [email protected]

For privacy-related requests, please include “Privacy Request” in the subject line so we can route your inquiry promptly.