(470) 243-9383

Viking Ice Machine Repair Services in Buford

Expert Viking Ice Machine Repair in Buford: Fast, reliable service to keep your ice machine running smoothly.
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Local Viking Ice Machine Repair Services in Buford

Local Viking Ice Machine Repair Services in Buford

For homeowners and property managers in Buford, ensuring your Viking ice machine operates flawlessly is crucial. Our professional Viking ice machine repair service offers unparalleled expertise and reliability, ensuring your appliance is back in top condition swiftly and efficiently.

  • Expert Viking Technicians
    Our team consists of highly skilled technicians with extensive experience in Viking appliance repair service, ensuring precise and effective solutions for your ice machine issues.
  • Genuine OEM Parts
    We use only genuine OEM parts for all repairs, guaranteeing compatibility and longevity for your Viking ice machine.
  • Warranty-Backed Repairs
    Enjoy peace of mind with our warranty-backed repair services, providing assurance that your ice machine is in reliable hands.
  • Fast and Efficient Service
    We understand the importance of a functioning ice machine, offering same-day Viking repair to minimize downtime and inconvenience.
  • Comprehensive Diagnostics
    Our thorough diagnostic process ensures that all underlying issues are identified and addressed, preventing future problems and enhancing performance.
Back to Viking Ice Maker Services
Back to Viking Appliance Repair Services in Buford

Common Ice Maker Problems We Fix in Buford

Common Ice Maker Problems We Fix in Buford

Homeowners in Buford often encounter various issues with their Viking ice makers. Our team specializes in diagnosing and resolving these problems with precision and expertise. Below are some of the most frequent issues we address:

  • Ice Maker Not Producing Ice: This issue can arise from a malfunctioning water inlet valve or a faulty thermostat, leading to inadequate ice production.
  • Ice Maker Leaking Water: Leaks are often caused by a misaligned water line or a clogged drain, resulting in water pooling inside or around the appliance.
  • Ice Maker Making Noises: Unusual sounds may indicate a problem with the motor or fan, which can affect the overall performance of the ice maker.
  • Ice Maker Not Dispensing Ice: This can be due to a jammed ice chute or a defective dispenser motor, preventing ice from being released.
  • Ice Maker Producing Small or Misshaped Ice: Issues with the water filter or pressure can lead to improperly formed ice cubes.
  • Ice Maker Freezing Over: A malfunctioning defrost system can cause ice buildup, hindering the ice maker’s functionality.

Type of Viking Ice Makers We Repair in Buford

15 inch ice machine
Ice maker of French door refrigerator
Professional ice maker
Arrange Viking ice maker service with a quick call to keep your appliance running smoothly
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How we work with appliances in Buford

We accept your application
Master comes to you for evaluation
Master evaluates work
Master repairs your Viking Ice Machine in Buford

Why Residents of Buford Trust Us Their Viking Ice Makers

Why Residents of Buford Trust Us Their Viking Ice Makers

Homeowners in Buford rely on us for their Viking ice machine repair needs because of our unmatched expertise and commitment to quality service. Our local service team is dedicated to providing professional Viking ice machine repair in Buford, ensuring your appliance operates smoothly with genuine Viking parts.

  • Our experienced Viking appliance technicians have extensive knowledge of Viking ice machines, ensuring accurate diagnostics and effective repairs.
  • We use only genuine Viking parts, guaranteeing the longevity and performance of your ice maker.
  • Our transparent repair process keeps you informed every step of the way, fostering trust and confidence in our services.
  • We offer prompt response times, minimizing downtime and inconvenience for Buford residents.
  • Customer-focused service is at the heart of what we do, ensuring your satisfaction with every repair.

By choosing us, you are investing in a long-term relationship built on consistent results and customer confidence. Trust our team to keep your Viking ice maker in top condition, just as many Buford residents have done over the years.

(470) 243-9383
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Leave a request using the form

Call today to set up Viking ice machine repair service with a simple phone request

Buford’s Customer Reviews of Viking Fridge Services

October 3, 2025
I recently had my Viking ice machine repaired by Viking Professional Repair in Buford, and I’m genuinely impressed. The technician arrived promptly and quickly diagnosed the issue. He had the necessary parts on hand, which meant the repair was completed in one visit. My ice machine is now working perfectly, and the service was both efficient and reasonably priced. Highly recommend their expertise!
Viola Barnes
December 18, 2025
Our ice machine suddenly stopped producing ice before a gathering in Buford. They responded fast and replaced a worn valve. Ice production was restored within hours. Quick turnaround and very courteous technician.
James Fitzgerald

Buford Appliance Repair FAQ for Ice Maker Services

How do I know my Viking ice machine needs repair?
  • Ice production is slow or nonexistent.
  • Unusual noises during operation.
  • Water leakage around the unit.
  • Ice cubes are irregularly shaped or cloudy.
  • Control panel malfunctions.

Contact Viking Professional Repair for expert assistance.

A typical Viking ice machine repair duration can vary, but generally:

  • Minor repairs: 1-2 hours
  • Moderate issues: 3-4 hours
  • Complex problems: Up to a full day

These estimates depend on parts availability and technician expertise.

A malfunctioning Viking ice machine could potentially impact other kitchen appliances by causing electrical issues or water leaks. It’s advisable to contact Viking Professional Repair to assess and fix the problem, ensuring the safety and functionality of your kitchen.

Thank you for reaching out to Viking Professional Repair. We understand the urgency of your request. Our team strives to provide same-day service for Viking ice machine repairs whenever possible. However, availability can vary based on your location and the current demand for our services. To ensure a prompt response, please contact us directly at our service number or through our website to schedule an appointment. We will do our best to accommodate your needs and restore your ice machine to optimal working condition as quickly as possible.

Yes, preventive maintenance is highly recommended for Viking ice machines. Regular maintenance helps ensure optimal performance, extends the lifespan of the machine, and reduces the likelihood of unexpected breakdowns. It involves cleaning, inspecting components, and checking for any potential issues. Viking Professional Repair offers expert services to keep your ice machine in top condition. By scheduling routine maintenance, you can maintain efficiency and avoid costly repairs. Proper care also ensures that the ice produced is clean and safe for consumption. Contact Viking Professional Repair for tailored maintenance plans suited to your specific needs.

(470) 243-9383
or
Complete the form to arrange reliable repair for your Viking ice machine

Any questions left?
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vikingprofessionalrepair.com Terms and Conditions of Use

TERMS AND CONDITIONS OF USE

Viking Professional Repair

Location: 1700 Spectrum Dr, Lawrenceville, GA 30043

Effective Date: June 6, 2026

Last Updated: June 6, 2026

 

By accessing or using this website, web page, client portal, mobile application, or any related content, functionality, services, emails, text messages, posts, or other electronic communications (collectively, the “Site”), or by requesting or receiving services from Viking Professional Repair (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms and Conditions of Use (“Terms”), our Privacy Policy, and all applicable laws and regulations.

If you do not agree to these Terms, you must not access or use the Site or services.

1. Ownership & Intellectual Property

The Site and all contents, features, and functionality, including information, software, text, images, video, audio, and design, are owned by Viking Professional Repair, its licensors, or content providers and are protected by U.S. and international intellectual property laws.

We reserve the right to withdraw or amend the Site or any services without notice. We are not liable if any part of the Site is unavailable.

2. Use License

Permission to use the Site is granted as a limited, non-exclusive, non-transferable license. This license automatically terminates if you violate these Terms and may be terminated by Viking Professional Repair at any time. You may not:

  • modify or copy materials
  • use materials for commercial or public display
  • decompile or reverse engineer software
  • engage in scraping, data mining, or harvesting
  • remove proprietary notices
  • transfer or mirror materials on another server

3. Posting Content

“Content” includes text, images, video, audio, comments, reviews, testimonials, or feedback you submit.

By posting Content publicly or providing it to us in any form (including through review platforms, social media tags, or direct messages), you grant Viking Professional Repair a worldwide, perpetual, irrevocable, royalty-free, sublicensable, transferable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such Content in any media now known or later developed.

Content must not infringe third-party rights, contain confidential information of others, or violate laws. We may remove Content at any time without notice.

4. Services & Appointments

By requesting services, you confirm you are the owner of the appliance and property, or are authorized to act on the owner’s behalf, and you grant our technicians access to the service area. Appointment times are estimates and may change due to operational conditions, traffic, parts availability, or prior job complexity.

We make commercially reasonable efforts to arrive within the scheduled window but do not guarantee arrival at a specific time.

5. Diagnostic & Service Fees

A diagnostic fee, trip fee, or service call fee may apply to each appointment and is payable whether or not you choose to proceed with the recommended repair. Current fee amounts will be disclosed at the time of scheduling.

If you authorize repair work after diagnosis, the diagnostic fee may be applied toward the total repair cost at our discretion.

6. Estimates, Authorization & Pricing

Before performing repair work beyond diagnosis, our technician will provide an estimate of parts and labor. By authorizing the work (verbally, in writing, electronically, or by signing a work order), you agree to pay the quoted amount. Final pricing may vary if:

  • additional issues are discovered during the repair
  • additional parts are required
  • the scope of work changes with your approval

You will be notified of any material change before additional charges are incurred. Pricing is exclusive of applicable taxes.

7. Payments

Payment is due in full at the time of service unless otherwise agreed in writing. We accept the payment methods disclosed at the time of service. Non-payment may result in:

  • service refusal or suspension
  • collection actions and reporting to credit bureaus
  • reasonable attorneys’ fees, court costs, and collection costs

Returned payments may be subject to a returned-payment fee, and unpaid balances may accrue interest at the maximum rate allowed by Georgia law.

8. Parts Policy

Unless otherwise specified, we use new, OEM (original equipment manufacturer), or OEM-equivalent parts. Used, refurbished, or customer-supplied parts may be installed only at the customer’s request and are not covered by our workmanship warranty.

Removed defective parts become the property of Viking Professional Repair unless you request their return at the time of service.

9. Communications Consent (Calls, SMS & Email)

By providing your phone number and contact information to Viking Professional Repair, you expressly consent and agree that Viking Professional Repair may contact you at the phone number(s) and email address(es) you provide using:

  • live and automated telephone calls (including pre-recorded or artificial voice messages)
  • text messages (SMS) and multimedia messages (MMS)
  • email
  • push notifications and in-app messages

Purposes of communications include, but are not limited to:

  • appointment scheduling, confirmations, reminders, and changes
  • service updates and “technician on the way” notifications
  • diagnostic findings, estimates, and approval requests
  • invoicing, payment receipts, and collection
  • warranty follow-up and quality assurance
  • customer support
  • service reminders, satisfaction surveys, and review requests
  • promotional offers, discounts, and marketing communications

Disclosures (TCPA / E-SIGN Act):

  • Messages are sent only by Viking Professional Repair; we do not share your phone number with third-party advertisers.
  • Communications may be delivered using automated technology, including autodialers.
  • Message frequency varies based on your interactions with us.
  • Message and data rates may apply through your wireless carrier.
  • Carriers are not liable for delayed or undelivered messages.
  • Consent to receive marketing communications is not a condition of purchasing any goods or services from us.

Opt-out and help:

  • Reply STOP to any marketing text to unsubscribe from marketing texts.
  • Reply HELP for assistance, or contact us using the information in Section 28.
  • You may unsubscribe from marketing emails using the link in any marketing email.
  • You may request removal from calling lists by contacting us directly.

Even after opting out of marketing messages, you may continue to receive transactional and service-related messages necessary to complete or follow up on a service you requested. Your consent is documented electronically and retained in accordance with the Electronic Signatures in Global and National Commerce Act (E-SIGN).

10. Recording of Calls

Telephone calls to or from Viking Professional Repair may be monitored or recorded for quality assurance, training, dispute resolution, and compliance purposes. By continuing the call after this disclosure (provided verbally or in writing), you consent to such recording. Georgia is a one-party consent state under O.C.G.A. § 16-11-62.

11. Service Documentation, Photos, Videos & Media Use

11.1 Documentation

By requesting or receiving services from Viking Professional Repair, you acknowledge and agree that our technicians, employees, and authorized representatives may capture photographs, video recordings, audio recordings, and other media of the appliance(s), parts, work areas, model and serial numbers, and surrounding service areas before, during, and after the service.

11.2 Authorized Uses

You agree that Viking Professional Repair may use, reproduce, modify, edit, publish, distribute, display, and transmit such media for any lawful business purpose, including but not limited to:

  • documentation of the work performed
  • quality control and internal review
  • technician training and performance evaluation
  • warranty claims and dispute resolution
  • insurance, regulatory, and compliance purposes
  • internal and external reporting
  • marketing, advertising, public relations, and promotional materials
  • the Company website, social media accounts (Facebook, Instagram, TikTok, YouTube, X, LinkedIn, and similar), online listings, search advertising, and printed materials
  • before-and-after comparisons and case studies
  • AI-assisted training and automated quality review

11.3 Grant of Rights

You grant Viking Professional Repair a non-exclusive, royalty-free, fully paid-up, perpetual, irrevocable, worldwide, sublicensable, and transferable right and license to use the media described above for the purposes listed in Section 11.2. You acknowledge that you will not receive any compensation, royalty, or other consideration for the use of such media.

11.4 Limitations on What We Capture

We make commercially reasonable efforts to limit media to the equipment and service-related areas and to avoid capturing:

  • recognizable faces of household members
  • minor children
  • personal documents, mail, or sensitive personal information
  • artwork, photographs, or other identifiable personal items

If a household member inadvertently appears in media used for marketing, we will, upon written request and reasonable verification, blur or remove the identifying features or remove the media from publicly accessible channels.

11.5 Property Address

We will not publicly publish your street address or full property address in marketing materials without your separate written consent. General references to neighborhood, city, or region (e.g., “Lawrenceville, GA” or “Atlanta metro”) may be used.

11.6 Opt-Out

If you do not wish to have media of your appliance or service area used for marketing or public-facing purposes, you must notify us in writing before the start of the service appointment at [email protected]. Opt-out requests do not affect our right to capture and retain media for documentation, warranty, training, insurance, and dispute-resolution purposes described in Section 11.2.

11.7 Release

You release Viking Professional Repair, its officers, employees, contractors, and assigns from any and all claims, demands, or causes of action arising out of the authorized uses described in this Section 11, including any claim for invasion of privacy, right of publicity, defamation, or copyright infringement.

12. Reviews & Testimonials

If you provide a review, testimonial, rating, photograph, or written or video feedback to Viking Professional Repair or post one publicly (including on Google, Yelp, Facebook, Nextdoor, the Better Business Bureau, or similar platforms), you grant Viking Professional Repair the right to share, reproduce, and display that content across our marketing channels, with attribution to your first name and last initial only unless you consent in writing to additional identification.

13. Limitations on Service & Pre-Existing Conditions

Viking Professional Repair is not responsible for:

  • pre-existing conditions, hidden defects, or latent failures
  • damage or failure of components not serviced by us
  • failures that become apparent during or after service due to age, wear, or unrelated issues
  • conditions caused by improper prior installation, modifications, or unauthorized repairs

Appliance systems may have multiple underlying issues. While we aim to diagnose accurately, additional repairs may be required, and we do not guarantee that one repair will resolve all symptoms.

14. Refrigerant, Sealed Systems & Hazardous Materials

Repairs involving refrigerants, sealed systems, gas lines, or other hazardous materials are performed in compliance with applicable EPA Section 608 regulations and Georgia law. You acknowledge that:

  • sealed-system repairs may not fully restore original performance on aging units
  • refrigerant disposal and recovery fees may apply
  • we are not liable for damage resulting from undisclosed prior tampering with sealed systems, refrigerant charges, or refrigerant types

15. Smart Appliances & Connected Data

If your appliance is connected to Wi-Fi, a mobile app, or another network, we may temporarily disconnect or reset the appliance during service. You are responsible for re-pairing the appliance with your network and account credentials after the repair. We do not store, access, or copy data from your connected appliance beyond what is necessary to perform the requested service.

16. Customer Preparation & Property Access

You agree to:

  • provide safe and unobstructed access to the appliance and service area
  • secure pets in a separate room during the technician’s visit
  • ensure children are supervised and away from the work area
  • disclose any known hazards (mold, asbestos, pest infestation, structural issues, electrical defects)
  • remove perishable contents from refrigerators or freezers prior to certain repairs, when requested
  • have an adult (18+) present for the duration of the appointment

We are not liable for damage resulting from:

  • unsafe working conditions
  • undisclosed hazards
  • improper prior installations
  • code violations or non-compliant modifications
  • inability to access the appliance due to obstructions

Technicians reserve the right to refuse, pause, or terminate service if conditions are unsafe, abusive, or otherwise unreasonable.

17. Cancellation, Rescheduling & Trip Fee Policy

Cancellations or rescheduling with less than 24 hours’ notice may be subject to a cancellation or trip fee. If a technician is dispatched and one of the following occurs, a service fee may still apply:

  • no one is present to grant access
  • the technician is denied access or asked to leave
  • the appliance is not at the service address
  • unsafe conditions prevent the work from being performed

18. Workmanship Warranty

Subject to the exclusions below, Viking Professional Repair warrants:

  • Labor / workmanship: [30 / 60 / 90] days from the date of completed service
  • Parts installed by us: the lesser of the manufacturer’s parts warranty or [90 days] from installation

This warranty applies only to:

  • the specific repair performed
  • the specific component(s) replaced
  • the original customer at the original service address
  • appliances used in normal, single-family residential settings

This warranty does NOT cover:

  • customer-supplied parts
  • damage from misuse, abuse, accident, power surge, flood, fire, or acts of God
  • normal wear and tear or consumable items
  • repairs or modifications made by unauthorized persons after our service
  • pre-existing conditions or unrelated failures
  • commercial, rental, or shared-use environments unless agreed in writing
  • cosmetic damage that does not affect appliance function

To make a warranty claim, you must contact us within the warranty period using the information in Section 28 and provide proof of the original service. Our sole obligation under this warranty is, at our option, to re-perform the labor or replace the failed part. No refunds, replacements of the appliance, or compensation for incidental or consequential damages are provided under this warranty.

19. Disclaimer of Warranties

EXCEPT FOR THE LIMITED WORKMANSHIP WARRANTY IN SECTION 18, THE SITE, SERVICES, AND MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND.

TO THE FULLEST EXTENT PERMITTED BY LAW, VIKING PROFESSIONAL REPAIR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE IS FREE FROM HARMFUL CODE, AND YOU ARE RESPONSIBLE FOR YOUR OWN SAFEGUARDS.

This Section does not waive any non-disclaimable rights you may have under Georgia law, including those under O.C.G.A. § 11-2-314 and § 11-2-315.

20. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, VIKING PROFESSIONAL REPAIR, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS ARE NOT LIABLE FOR ANY:

  • INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES
  • LOSS OF PROFITS, REVENUE, BUSINESS, OR DATA
  • LOSS OR SPOILAGE OF FOOD, MEDICATION, OR OTHER CONTENTS OF A REFRIGERATOR, FREEZER, OR WINE STORAGE UNIT
  • WATER DAMAGE, FLOODING, MOLD, OR PROPERTY DAMAGE RESULTING FROM APPLIANCE FAILURE BEFORE, DURING, OR AFTER SERVICE
  • ELECTRICAL DAMAGE, FIRE, OR DAMAGE TO CONNECTED PROPERTY
  • LOSS OF USE OR INCONVENIENCE

Our total aggregate liability for any claim arising out of or related to the Site, the Services, or these Terms shall not exceed the greater of (a) the amount paid by you to Viking Professional Repair for the specific service giving rise to the claim, or (b) $500.

These limitations apply regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages. Some jurisdictions do not allow certain limitations, in which case our liability is limited to the maximum extent permitted by law.

21. Indemnification

You agree to defend, indemnify, and hold harmless Viking Professional Repair and its affiliates, officers, employees, contractors, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from:

  • your violation of these Terms
  • your misuse of the Site or services
  • your violation of any law or third-party right
  • undisclosed hazards or conditions at the service location
  • inaccurate information you provide to us

22. Revisions & Accuracy

Site materials may contain errors. Viking Professional Repair may make changes at any time without notice and does not commit to updating materials.

23. Third-Party Links & Services

Links to third-party websites are provided for convenience only. Viking Professional Repair does not control or endorse third-party content. If we use a third-party SMS or messaging platform, your participation may also be subject to that provider’s own terms, including provisions for opt-in, opt-out, frequency, fees, privacy, arbitration, and dispute resolution.

24. Governing Law, Venue & Dispute Resolution

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles.

Informal Resolution. Before initiating any formal proceeding, the parties agree to attempt to resolve disputes informally by contacting Viking Professional Repair in writing.

Binding Arbitration. If informal resolution fails, any dispute arising out of or relating to these Terms or the services shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, in Gwinnett County, Georgia, or another mutually agreed location. Judgment on the award may be entered in any court of competent jurisdiction.

Class Action Waiver. You and Viking Professional Repair agree that any dispute will be brought in your individual capacity only, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims and may not preside over any form of representative proceeding.

Exceptions. Either party may bring a small-claims-court action, and either party may seek injunctive relief in court to protect intellectual property rights, without waiving arbitration of other claims.

Limitation of Actions. Any claim arising out of these Terms or the services must be brought within one (1) year after the cause of action accrues, or be forever barred, except where applicable law prohibits such a limitation.

25. Force Majeure

Viking Professional Repair is not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, severe weather, public health emergencies, pandemics, war, terrorism, civil unrest, labor disputes, government action, utility failures, supply-chain disruptions, parts shortages, or internet/telecommunications outages.

26. General Provisions

Modifications. Viking Professional Repair may revise these Terms at any time. Continued use of the Site or services after changes are posted constitutes acceptance of the updated Terms.

Entire Agreement. These Terms, together with our Privacy Policy and any signed work orders or invoices, constitute the entire agreement between you and Viking Professional Repair and supersede all prior oral or written agreements.

Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.

No Waiver. Failure to enforce any provision is not a waiver of our right to do so later.

Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Survival. Sections that by their nature should survive termination (including Sections 11, 19, 20, 21, and 24) survive.

Headings. Headings are for convenience only and do not affect interpretation.

Notices. Legal notices to Viking Professional Repair must be sent in writing to the address in Section 28. Notices to you may be sent to the email or address you provided.

27. Compliance with Georgia Law

Viking Professional Repair operates in compliance with all applicable federal, state, and local laws, including the laws of the State of Georgia and applicable regulations in Lawrenceville, Gwinnett County, and the greater Atlanta metropolitan area.

Nothing in these Terms limits any non-waivable rights granted to consumers under Georgia law, including under the Georgia Fair Business Practices Act (O.C.G.A. § 10-1-390 et seq.) and the Uniform Commercial Code as adopted in Georgia.

28. Contact Information

For questions, warranty claims, opt-out requests, or communications preferences, contact us at:

Viking Professional Repair

1700 Spectrum Dr, Lawrenceville, GA 30043

Phone: (470) 243-9383

Email: [email protected]

Website: https://vikingprofessionalrepair.com

For SMS assistance, reply HELP to any message you receive, or STOP to opt out of marketing texts.

vikingprofessionalrepair.com Privacy Policy

PRIVACY POLICY

Viking Professional Repair

Effective Date: June 6, 2026

Last Updated: June 6, 2026

 

Your privacy is important to us. This Privacy Policy explains how Viking Professional Repair (“Company,” “we,” “us,” or “our”) collects, uses, protects, and discloses information when you use our website, web pages, and related services (collectively, the “Site” and “Services”).

This Privacy Policy applies only to this Site and Services and does not apply to any other websites or offline services unless explicitly stated.

By using the Site or Services, you consent to this Privacy Policy. Please read it carefully.

1. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of Personal Information:

Contact Information

  • First and last name
  • Mailing or service address
  • Email address
  • Phone number

Identifiers & Technical Information

  • IP address
  • Device and browser information
  • Log files and timestamps
  • Account or authentication information (where applicable)

Financial Information

  • Payment card or banking details (processed securely through third-party payment processors; we do not store full payment details)

Demographic Information

  • Age or age range
  • Gender or general demographic data (if voluntarily provided)

Geolocation Data

  • Approximate location based on IP address or service address

Internet & Electronic Activity

  • Pages viewed and interactions with the Site
  • Browsing and navigation behavior
  • Referral sources and usage patterns

Commercial Information

  • Services requested or purchased
  • Appointment and transaction history

Audio & Visual Information

  • Before-and-after photos or videos of serviced areas
  • Call recordings or chat transcripts where permitted by law

Inferences

  • Preferences or tendencies inferred from usage and interactions to improve services and communications

2. How We Use Your Information

We may use Personal Information for the following purposes:

Service & Transactional Purposes

  • Schedule, manage, and complete service requests
  • Communicate appointment confirmations and updates
  • Process payments and billing
  • Provide customer support

Operational & Analytical Purposes

  • Improve the Site and Services
  • Monitor performance and usage trends
  • Diagnose technical issues

Marketing & Promotional Purposes (With Consent)

  • Send promotional emails, text messages, or calls
  • Provide personalized offers or service reminders
  • Conduct promotions or loyalty initiatives

Content & Reviews

  • Display reviews or feedback you voluntarily submit
  • Use photos or media only with explicit marketing consent

Security, Fraud Prevention & Legal Compliance

  • Protect against fraud or misuse
  • Enforce agreements
  • Comply with legal obligations and lawful requests

3. Communications (Calls, SMS & Email)

By providing your contact information, you consent to receive phone calls, text messages (SMS/MMS), and emails related to:

  • service updates
  • appointment confirmations
  • billing and customer support

Marketing communications are sent only where permitted and consented to. You may manage your communication preferences at any time:

  • SMS: Reply STOP to opt out
  • Email: Use the unsubscribe link in marketing emails
  • Calls: Contact us to request removal from calling lists

Even if you opt out of marketing communications, we may still contact you for transactional or service-related purposes.

4. Photos & Service Documentation

During service, we may capture photos or videos of appliances, parts, and work areas. These may be used for:

  • documentation of work performed
  • quality control
  • technician training
  • warranty and legal protection
  • insurance purposes
  • marketing, advertising, and public relations

We take reasonable steps to avoid capturing people, personal documents, or identifying information. By using our services, you acknowledge and agree to this practice.

5. Sources of Information

We collect information from:

  • you directly (forms, calls, messages, bookings)
  • service providers acting on our behalf (CRM, analytics, SMS platforms, payment processors)
  • third-party sources where permitted by law
  • cookies and similar technologies

6. Sharing of Personal Information

We do not sell, rent, or trade Personal Information. We may share information with:

  • service providers necessary to operate our business
  • contractors or technicians performing services
  • affiliates under common ownership, where permitted
  • legal authorities when required by law

All third parties are required to protect your information.

7. Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, asset sale, or similar business transaction, your Personal Information may be transferred to a successor entity as part of the assets. We will use reasonable efforts to ensure the receiving party honors the commitments made in this Privacy Policy or notify you of any material changes.

8. Cookies & Tracking Technologies

We may use cookies, web beacons, pixel tags, clear GIFs, local storage, and similar technologies to improve Site functionality, analyze usage, and support marketing and analytics. The cookies we use may include:

  • Session Cookies — to operate the Site during your visit
  • Preference Cookies — to remember settings and preferences
  • Security Cookies — for authentication and fraud prevention
  • Analytics & Advertising Cookies — to measure performance and reach

We may use third-party analytics tools, including Google Analytics, to understand how users interact with the Site. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on. You can control cookies through your browser or device settings. Disabling cookies may affect certain features.

9. Do Not Track & Global Privacy Control

Some browsers transmit “Do Not Track” (DNT) signals or Global Privacy Control (GPC) signals. Because there is no industry consensus on how to interpret DNT signals, we do not currently respond to DNT signals. Where required by applicable law, we will honor valid GPC signals as a request to opt out of sale or sharing of Personal Information.

10. Session Replay Technology

We use session replay technology to understand how users interact with our Site. This may record actions such as scrolling, clicks, navigation paths, and cursor movements. Session replay data is used for quality assurance, customer support, fraud prevention and security, and Site optimization. This data may be collected and stored by third-party service providers acting on our behalf.

11. Chatbot Technology

We use chatbots and virtual assistants to provide customer support. When you interact with a chatbot, information you provide is collected, chat transcripts may be stored, and conversations may be reviewed for quality, training, and security. Chats may be escalated to a human representative when necessary.

12. Advertising & Online Tracking

We and our authorized partners may collect information across devices and platforms to measure advertising performance and deliver relevant marketing. Advertising and tracking preferences are device- and browser-specific and must be managed separately on each device or browser you use.

13. Managing Your Preferences

You may manage your preferences at any time:

  • opt out of marketing emails via unsubscribe links
  • opt out of SMS by replying STOP
  • request changes to call preferences by contacting us

14. Your Privacy Rights

Depending on where you live, you may have the following rights regarding your Personal Information:

  • Right to Know / Access — request confirmation of whether we process your information and what we collect
  • Right to Correct — request correction of inaccurate information
  • Right to Delete — request deletion of your Personal Information, subject to legal exceptions
  • Right to Portability — request a copy of your information in a portable format
  • Right to Opt Out — opt out of sale, sharing for cross-context advertising, or significant automated profiling
  • Right to Non-Discrimination — exercise your rights without being discriminated against

To exercise any of these rights, contact us using the information in Section 27. We will verify your identity before processing the request. We aim to respond within 45 days, or as required by applicable law. You may also designate an authorized agent to submit a request on your behalf.

California residents may additionally request, once per calendar year, a list of categories of Personal Information disclosed to third parties for direct marketing purposes (“Shine the Light” — Cal. Civ. Code § 1798.83).

15. Sale or Sharing of Personal Information

We do not sell Personal Information for monetary consideration. To the extent that the use of cookies or advertising tools may be considered “sharing” under certain state laws (such as California, Colorado, or Virginia), you may opt out by adjusting your browser cookie settings, transmitting a Global Privacy Control signal, or contacting us directly.

16. Sensitive Personal Information

We do not knowingly collect categories of sensitive personal information (such as Social Security number, government ID, precise geolocation, racial or ethnic origin, religious beliefs, health data, biometric data, or financial account login credentials) for purposes other than providing the requested Services, preventing fraud, or complying with the law.

17. Data Retention

We retain Personal Information only as long as necessary to provide the Services requested, fulfill the purposes outlined in this Privacy Policy, comply with our legal, tax, accounting, and warranty obligations, and resolve disputes and enforce our agreements. Typical retention periods:

  • Service and transaction records: up to 7 years (to comply with tax and warranty obligations)
  • Marketing preferences and opt-outs: retained indefinitely to honor your choice
  • Website analytics data: typically up to 26 months
  • Call recordings and chat transcripts: up to 12 months, unless needed for dispute resolution

When information is no longer needed, we securely delete, anonymize, or aggregate it.

18. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your information, which may include:

  • encryption of data in transit (SSL/TLS)
  • access controls and authentication requirements for employees and contractors
  • secure third-party payment processors (PCI-compliant)
  • regular review of internal data-handling procedures

However, no system is completely secure, and you use the Site and Services at your own risk.

19. Data Breach Notification

In the event of a confirmed breach of unencrypted personal information, we will notify affected individuals in accordance with applicable law, including Georgia’s data breach notification statute (O.C.G.A. § 10-1-910 et seq.) and other applicable state and federal laws. Notification will be made in the most expedient time possible without unreasonable delay, except where a law enforcement agency advises that notification would impede an investigation.

20. Aggregated & De-Identified Data

We may aggregate or de-identify Personal Information so that it can no longer reasonably be linked to you. We may use, disclose, and retain such aggregated or de-identified information for any lawful business purpose, including analytics, research, and reporting, without further notice.

21. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. Accessing third-party sites is at your own risk.

22. Children’s Privacy

Our Services are intended for adults. We do not knowingly collect Personal Information from children under 16 years of age. If such information is identified, it will be deleted. Parents or guardians who believe a child has provided us with information may contact us at the address in Section 27 to request deletion.

23. International Data Processing

Your information may be processed or stored in the United States or other jurisdictions where our service providers operate. If you access the Site from outside the United States, you acknowledge that your information may be transferred to, stored, and processed in the U.S., where data protection laws may differ from those in your jurisdiction.

24. Disclaimer

This Privacy Policy describes our general privacy practices and does not create contractual rights beyond those provided by applicable law. We cannot guarantee absolute security of electronic data transmissions.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective when posted, and the “Last Updated” date at the top will be revised. For material changes, we will provide additional notice (such as a website banner or email) where required. Continued use of the Site or Services constitutes acceptance of the revised policy.

26. Access, Correction & Requests

You may request access to, correction of, or deletion of your Personal Information by contacting us using the information below. We will respond in accordance with applicable law.

27. Contact & Official Correspondence

Viking Professional Repair

1700 Spectrum Dr, Lawrenceville, GA 30043

Phone: (470) 243-9383

Email: [email protected]

For privacy-related requests, please include “Privacy Request” in the subject line so we can route your inquiry promptly.